Publications by the researcher in collaboration with Mónica Clavel San Emeterio (2)


  1. The EPSI model as the main factor for identifying customer satisfaction: empirical research

    Total Quality Management & Business Excellence, Vol. 27, Núm. 3, pp. 447-463


  1. Influence of Managerial Capabilities in the Speed of the Internationalization Process

    ICEEM 2012: 2012 2nd International Conference on Economic, Education and Management, pp. 575-580