COBATOun chatbot orientado a asistir al pequeño comercio

  1. Clara Díaz-Ruíz 1
  2. Fernando Martínez-Santiago 1
  3. Arturo Montejo-Ráez 1
  4. Marıa Teresa Martín-Valdivia 1
  5. L. Alfonso Ureña-López 1
  6. Manuel Carlos Dıaz-Galiano 1
  7. Miguel Angel Garcıa-Cumbreras 1
  8. Manuel García-Vega 1
  9. Flor Miriam Plaza-del-Arco 1
  10. Salud María Jiménez-Zafra 1
  11. María Dolores Molina-González 1
  1. 1 Grupo SINAI, Departamento de Informática, Universidad de Jaén, Universidad de Jaén, Campus Las Lagunillas
Buch:
SEPLN-PD 2022: Annual Conference of the Spanish Association for Natural Language Processing 2022: Projects and Demonstrations
  1. Miguel A. Alonso (ed. lit.)
  2. Margarita Alonso-Ramos (ed. lit.)
  3. Carlos Gómez-Rodríguez (ed. lit.)
  4. David Vilares (ed. lit.)
  5. Jesús Vilares (ed. lit.)

Verlag: CEUR Workshop Proceedings

Datum der Publikation: 2022

Seiten: 48-51

Art: Buch-Kapitel

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Zusammenfassung

COBATO is a chatbot intended by small commerce domain using WhatsApp as a communication channel. The purpose of COBATO is to assist the salesperson in order to provide information that is usually solved viatelephone or a messaging service. Thus, the virtual assistant provides the customer with information on products,opening hours, contact details, as well as taking orders. In the field of Natural Language Processing, a data modelbased on a knowledge graph is proposed, which brings together all the information that the chatbot requires fromthe application domain. Additionally, a formal representation based on grammatical frameworks of the languagethat the chatbot knows is obtained. Subsequently, these are used for the semantic analysis of the user response. Thefine-tuning of probabilistic language models is achieved by means of examples generated with the grammar

Fuente de los datos: Dialnet