El impacto emocional del incivismo laboral y el abuso verbal en el trabajoinfluencia de la recuperación diaria

  1. Garrosa Hernández, Eva
  2. Carmona Cobo, Isabel
  3. Moreno Jiménez, Bernardo
  4. Sanz Vergel, Ana Isabel
Journal:
Anales de psicología

ISSN: 0212-9728,  1695-2294

Year of publication: 2015

Volume: 31

Issue: 1

Pages: 190-198

Type: Article

DOI: 10.6018/ANALESPS.31.1.161491 DIALNET GOOGLE SCHOLAR

More publications in: Anales de psicología

Abstract

The aim was to study daily fluctuations from workplace incivility and verbal abuse in the emotional well-being of employees and examine the daily role of recovery. It was conducted a diary study over five consecu-tive working days (total of 525 days) with 105 employees. It was evaluated on two different times, general and diary moments. Diary measure was completed in a work week, three times per day, morning, afternoon and night. Multilevel modeling showed significant results for workplace incivili-ty and verbal abuse as predictors of emotional exhaustion, as well as an im-pact of all these variables on negative affect at night. However, non-significant relationships were found for positive affect at night. Recovery from daily work was a key factor predicting affect at night. Relaxation showed main effects on negative affect at night and mastery on positive af-fect at night. Both psychological detachment and relaxation showed a moderating role. The present diary study of occupational health psychology helps us achieve greater knowledge in this area and contribute on the pre-vention of aggression in the organizational context.

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Data source: Dialnet