Process of value co-creation and its impact on innovation strategy in service companies

Referencias bibliográficas

• AMIT, R.; SCHOEMAKER, P. (1993). Strategic assets and organizational rent. Strategic Management Journal, 14: 33-46. http://dx.doi.org/10.1002/smj.4250140105
• ALAM, I. (2006). Service Innovation strategy and process: a cross-national comparative analysis. International Marketing Review, 23(3): 234-254. http://dx.doi.org/10.1108/02651330610670433
• ARGYRIS, C.; SCHÖN, D.A. (1996). Organizational learning II. Boston: Addison-Wesley.
• ARIAS, D.; BUSTINZA, O.F.; BARRALES, V. (2011). Operations flexibility and outsourcing benefits: an empirical study in service firms. The Service Industries Journal, 31(11): 1849-1870. http://dx.doi.org/10.1080/02642069.2010.503880
• ATUAHENE-GIMA, K. (1996). Differential potency of factors affecting new product performance in services and manufacturing firms in Australia. Journal of Product Innovation Management, 13: 35-52. http://dx.doi.org/10.1016/0737-6782(95)00090-9
• AVLONITIS, G.; PAPASTATHOPOULOU, P.; GOUNARIS, S. (2001). An empirically based typology of product innovativeness for new financial services: Success and failure scenarios. Journal of Product Innovation Management, 18: 324-342. http://dx.doi.org/10.1016/S0737-6782(01)00102-3
• BAINES, T.; LIGHTFOOT, H.W. (2014). Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services. International Journal of Operations & Production Management, 34(1): 2-35. http://dx.doi.org/10.1108/IJOPM-02-2012-0086
• BARNEY, J. (1991). Firm resources and sustained competitive advantage. Journal of Managenent, 17(1): 99-120. http://dx.doi.org/10.1177/014920639101700108
• BATTOR, M.; BATTOR, M. (2010). The impact of customer relationship management capability on innovation and performance advantages: Testing a mediated model. Journal of Marketing Management, 26 (9/10): 842-857. http://dx.doi.org/10.1080/02672570903498843
• CAINELLI, G.; EVANGELISTA, R.; SAVONA, M. (2004). The impact of innovation on economic performance in services. The Service Industries Journal, 24(1): 116-127. http://dx.doi.org/10.1080/02642060412331301162
• CASTELLACCI, F. (2008). Technological Paradigms, Regimes and Trajectories: Manufacturing and Service Industries in a New Taxonomy of Sectoral Patterns of Innovation. Research Policy, 37: 978-994. http://dx.doi.org/10.1016/j.respol.2008.03.011
• COOMBS, R.; MILES, I. (2000). Innovation, measurement and services: the new problematic. In: J. S. Metcalfe & I. Miles (Eds.), InnovationSystems in the Service Economy. Measurement and Case Study Analysis (pages 85-103). Boston: Kluwer Academic.
• DAMANPOUR, F. (1988). Innovation type, radicalness, and the adoption process. Communication Research, 15: 545-567. http://dx.doi.org/10.1177/009365088015005003
• DAMANPOUR, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34(3): 555-590. http://dx.doi.org/10.2307/256406
• DASTMALCHIAN, A.; BLYTON, P. (1992). Organizational structure, human resource practices and industrial relations. Management Decision, 30(6): 109-115. http://dx.doi.org/10.1108/EUM0000000000106
• DE BRENTANI, U. (2001). Innovative versus incremental new business services: Different keys for achieving success. Journal of Product Innovation Management, 18(3): 169-187. http://dx.doi.org/10.1016/S0737-6782(01)00071-6
• DREJER, I. (2004). Identifying innovation in surveys of services: a Schumpeterian perspective. Research Policy, 33: 551-562. http://dx.doi.org/10.1016/j.respol.2003.07.004
• DEWAR, R.D.; DUTTON, J.E. (1986). The adoption of radical and incremental innovations: An empirical analysis. Management Science, 32: 1422-1433. http://dx.doi.org/10.1287/mnsc.32.11.1422
• DOTCHIN, J.; OAKLAND, J. (1994). Total quality management in services, part 3: distinguishing perceptions in service quality. International Journal of Quality & Reliability Management, 11(4): 6-28. http://dx.doi.org/10.1108/02656719410057926
• FROEHLE, C.M.; ROTH, A.V.; CHASE, R.B.; VOSS, C.A. (2000). Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices. Journal of Service Research, 3(1), 3-17. http://dx.doi.org/10.1177/109467050031001
• GALLOUJ, F. (2002). Innovation in services and the attendant old and new myths. Journal of Socio-Economics, 31: 137-154. http://dx.doi.org/10.1016/S1053-5357(01)00126-3
• GRUNER, K.E.; HOMBURG, C. (2000). Does customer interaction enhance new product success?. Journal of Business Research, 49: 1-14. http://dx.doi.org/10.1016/S0148-2963(99)00013-2
• HARDY, C.; DOUGHERTY, D. (1997). Powering Product Innovation. European Management Journal, 15(1): 16-27. http://dx.doi.org/10.1016/S0263-2373(96)00070-9
• HILL, A.; BROWN, S. (2007). Strategic profiling: A visual representation of internal strategic fit in service organisations. International Journal of Operations & Production Management, 27: 1333-1361. http://dx.doi.org/10.1108/01443570710835642
• HIPP, C.; GRUPP, H. (2005). Innovation in the service sector: the demand for service-specific innovation measurement, concepts and typologies. Research Policy, 34: 517-535. http://dx.doi.org/10.1016/j.respol.2005.03.002
• HOFSTEDE, G. (1994). Cultures and organizations. Software of the mind. London: Harper Collins Publishers.
• JOHNE, A.; STOREY, C. (1998). New service development: A review of the literature and annotated bibliography. European Journal Of Marketing, 32 (3/4): 184-251. http://dx.doi.org/10.1108/03090569810204526
• JONG, J.; VERMEULEN, P.A.M. (2003). Organizing successful new service development: A literature review. Management Decision, 41(9): 844-858. http://dx.doi.org/10.1108/00251740310491706
• KASSINIS, G.; SOTERIOU, A. (2003). Greening the service profit chain: The impact of environmental management practices. Production and Operations Management, 12(3): 386-403. http://dx.doi.org/10.1111/j.1937-5956.2003.tb00210.x
• KELLY, D.; STOREY, C. (2000). New service development: Initiation strategies. International Journal of Service Industry Management, 11(1): 45-62. http://dx.doi.org/10.1108/09564230010310286
• LIGHTFOOT, H.; BAINES, T.; SMART, P. (2012). The servitization of manufacturing: A systematic literature review of interdependent trends. International Journal of Operations & Production Management, 33 (11/12): 1408-1434.
• LO, F.Y. (2013). The dynamic adjustment of environment, strategy, structure, and resources on firm performance. International Entrepreneurship and Management Journal, 9(2): 217-227. http://dx.doi.org/10.1007/s11365-012-0222-7
• MARTIN, C.R.; HORNE, D.A. (1993). Services innovation: Successful versus Unsuccessful Firms. International Journal of Service Industry Management, 4(1): 49-65.
• MARTIN, C.R.; HORNE, D.A. (1995). Level of success inputs for service innovations in the same firm. International Journal of Service Industry Management, 6(4): 40-56. http://dx.doi.org/10.1108/09564239510096894
• MENOR, L.; TATIKONDA, M.; SAMPSON, S.E. (2002). New service development: Areas for explotation and exploration. Journal of Operations Management, 20: 135-157. http://dx.doi.org/10.1016/S0272-6963(01)00091-2
• MILES, R.E.; SNOW, C.C. (1978). Organizational strategy, structure and process. New York: McGraw-Hill.
• NARVER, J.C.; SLATER, S.F.; MACLACHLAN, D.L. (2004). Responsive and proactive Markert orientation and new-product success. Product Development & Management Association, 21: 334-347.
• NOHRIA, N.; GULATI, R. (1996). Is slack good or bad for innovation?. Academy of Management Journal, 39(5): 1245-1264. http://dx.doi.org/10.2307/256998
• NOHRIA, N.; GULATI, R. (1997). What is the optimum amount of organizational slack? A study of the relationship between slack and innovation in multinational firms. European Management Journal, 15(6): 603-611. http://dx.doi.org/10.1016/S0263-2373(97)00044-3
• OLDHAM, G.R.; HACKMAN, J.R. (1981). Relationship between organizational structure and employee reactions: Comparing alternative frameworks. Administrative Science Quarterly, 26: 66-83. http://dx.doi.org/10.2307/2392600
• OKE, A. (2004). Barriers to innovation management in service companies. Journal of Change Management, 4(1): 31-44. http://dx.doi.org/10.1080/1469701032000154953
• OKE, A. (2007). Innovation types and innovation management practices in service companies. International Journal of Operations & Production Management, 27(6): 564-587. http://dx.doi.org/10.1108/01443570710750268
• OSTROM, A.L.; BITNER, M.J.; BROWN, S.; BURKHARD, K.A.; GOUL, M.; SMITH-DANIEL, V. ET AL. (2010). Moving Forward and Making a Difference: Research priorities for the science of service. Journal Of Service Research, 13(1): 4-36. http://dx.doi.org/10.1177/1094670509357611
• PARASURAMAN, A.; BERRY, L.L.; ZEITHAML, V.A. (1993). More on improving service quality measurement. Journal of Retailing, 69: 140-147. http://dx.doi.org/10.1016/S0022-4359(05)80007-7
• PARRY, G.; BUSTINZA, O.F.; VENDRELL, F. (2012). Servitisation and Value Co-production in the UK Music Industry: An Empirical Study of Consumer Attitudes. International Journal of Production Economics, 135(1): 320-332. http://dx.doi.org/10.1016/j.ijpe.2011.08.006
• PETERSON, R.; RUDELIUS, W.; WOOD, G. (1972). Spread of marketing innovations in a service industry. Journal of Business, 45(4): 1133-1151. http://dx.doi.org/10.1086/295483
• REED, R.; DEFILLIPPI, R. (1990). Casual ambiguity, barriers to imitation and sustainable competitive advantage. Academy of Management Review, 15(1): 88-102.
• RUSSELL, R.D. (1990). Innovations in organizations: Toward an integrated model. Review of Business, 12(2): 19-26.
• SAEED, K. (1998). Maintaining Professional Competence in Innovation Organizations. Human Systems Management, 17(1): 69-87.
• SCIULLI, L.M. (1998). How organizational structure influences success in various types of innovations. Journal of Retail Baking Services, 20(1), 13-20.
• SCHMENNER, R.W. (1986). How can service businesses survive and prosper. Sloan Management Review, 24(5): 501-516.
• SONG, M.; DI BENEDETTO, A.; ZHAO, Y. (1999). Pioneering advantages in manufacturing and service industries: Empirical evidence form nine countries. Strategic Management Journal, 20: 881-836. http://dx.doi.org/10.1002/(SICI)1097-0266(199909)20:9811::AID-SMJ523.0.CO;2-#
• SøRENSEN, F.; SUNDBO, J.; MATTSSON, J. (2013). Organisational conditions for service encounter-based innovation. Research Policy, 42(8): 1446-1456. http://dx.doi.org/10.1016/j.respol.2013.04.003
• SUNDBO, J. (2001). The Strategic Management of Innovation: A Sociological and Economic Theory. Cheltenham, UK: Edward Elgar.
• SPANOS, Y.E.; PRASTACOS, G.P. (2004). The effects of environment, structure and dynamic capabilities on product innovation strategy. International Journal of Entrepreneurship and Innovation Management, 4(6): 620-631. http://dx.doi.org/10.1504/IJEIM.2004.005852
• TABAK, F.; BARR, S.H. (1999). Propensity to adopt technological innovations. The impact of personal characteristics and organizational context. Journal of Engineering ad Technology Management, 16: 247-270.
• TETHER, B. (2005). Do Services Innovate (Differently)? Insights from the European Innobarometer Survey. Industry and Innovation, 12(2): 153-184. http://dx.doi.org/10.1080/13662710500087891
• TROY, C.; SZYMANSKI, M.; VARADARAJAN, P. (2001). Generating new product ideas: An initial investigation of the role of market information and organizational characteristics. Journal of the Academy of Marketing Science, 29(1): 84-101. http://dx.doi.org/10.1177/0092070301291006
• TUSHMAN, M.; SMITH, W.K.; WOOD, R.C.; WESTERMAN, G.; O'REILLY, C. (2010). Organizational designs and innovation streams. Industrial and Corporate Change, 19(5): 1331-1366. http://dx.doi.org/10.1093/icc/dtq040
• VAN DE VEN, A.H. (1986). Central problems in the management of innovation. Management Science, 32: 590-607. http://dx.doi.org/10.1287/mnsc.32.5.590
• VAN DE VEN, A.H.; FERRY, D.L. (1980). Measuring and assessing organizations. New York: John Wiley and Sons.
• VOSS, C.; TSIKRIKTSIS, N.; FUNK, B.; YARROW, D.; OWEN, J. (2005). Managerial choice and performance in service management -a comparison of private sector organizations with further education colleges. Journal of operations Management, 23(3): 179-195. http://dx.doi.org/10.1016/j.jom.2004.07.005
• WARREN, W.E.; ABERCROMBIE, C.L.; BERL, R.L. (1989). Adoption of a service innovation: A case study with managerial implications. The Journal of Services Marketing, 3(1): 21-33. http://dx.doi.org/10.1108/EUM0000000002479
• WILSON, J.Q. (1966). Innovation in organizations: Notes towards a theory. In J.D. Thomson (Ed.), Approaches to organizational design. Pittsburgh: University of Pittsburgh Press.